Privacy Policy

Effective Date: 1st April 2024

A. ABOUT

Mysmartcaredoc (the “Website”) or the application/platform Mysmartcaredoc (the “App”) are part of MySmartCareDoc Private Limited, an Indian company registered under the Companies Act, 2013, having its registered office at White House, Suite No 813, Block-III, Kundanbagh Colony, Begumpet, Hyderabad, Telangana 500016.

The Website and App, along with all associated services, are collectively referred to as the “Platform”. The terms “We”, “Us”, “Our”, or “Company” refer to MySmartCareDoc Private Limited, and “You” or “User” refers to any person using our Platform.

We value your privacy and are committed to protecting your personal and medical information. By using our Platform, you agree to this Privacy Policy.

B. INFORMATION WE COLLECT

Personal Information: Name, email, phone number, gender, age, address, PIN code
Sensitive Information: Medical records, health history, biometric data (if applicable)
Payment Information: Processed via secure third-party providers (Razorpay, Paytm, PhonePe, etc.). We do not store card/bank details.
Technical Information: IP address, browser, device info
Usage Data: Pages visited, time spent, interactions

C. HOW WE USE YOUR INFORMATION

Provide healthcare services and consultations
Improve app functionality and experience
Process secure payments
Send notifications and updates
Prevent fraud and ensure security
Comply with legal obligations

D. INFORMATION SHARING

With doctors and healthcare professionals
With third-party service providers
When required by law
With business partners under confidentiality

We do not sell your personal data.

E. DATA SECURITY

We use security measures such as encryption and secure servers to protect your data. However, no system is completely secure.

F. COOKIES

We use cookies and analytics tools to improve user experience and track usage.

G. DATA RETENTION

We retain your data only as long as necessary:

Account data: While account is active
Medical data: As required by law
Inactive accounts: Deleted after 12–24 months

After this, data is deleted or anonymized.

H. DATA DELETION & USER RIGHTS

You can request deletion of your data:

Email: info@mysmartcaredoc.com
Via app support section

We will:

Verify your identity
Process within 7–15 working days
Delete data unless legally required

Users may also delete their account from the app (if available).

I. THIRD-PARTY SERVICES

We use services like Google Maps, Firebase, and payment gateways. Their own privacy policies apply.

J. USER CONSENT

By using our platform, you agree to this policy.

K. POLICY UPDATES

We may update this policy anytime. Updates will be posted here.

L. LEGAL COMPLIANCE

This policy complies with Indian IT Act, 2000.

M. CONTACT

Email: info@mysmartcaredoc.com

Jurisdiction: Courts of Faridabad, Haryana, India.